Model of Superior Leadership

Our Model of Superior Leadership is based on many key competencies that together create a cohesive profile of an individual’s leadership ability.  Even the most legendary leaders in history would have trouble measuring up to these high standards. We intentionally set these ambitious goals because they provide a clear goal to strive towards and ensure we never lose sight of true leadership excellence.

Check out the list below for an insightful and detailed look at what superior leadership truly entails, and if you want to see where you personally fit in, get started on our free Leadership Self-Assessment.

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  • Attitude: The state of mind, actions, and reactions that show a leader maintains the right attitude.
  • Integrity/Honesty: The degree to which a leader behaves in an honest, fair, and ethical manner. Shows consistency in words and actions and models high standards of ethics.
  • Continual Learning: Assesses and recognizes own strengths and weaknesses; pursues self-development.
  • Resilience: Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.
  • Personal Communication: Talk to or about themselves in a clear, respectful, confident yet humble manner.
  • Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.
  • Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.
  • Impact: The actions and results of leaders that determine the success of the team.
  • Decisiveness: Makes well-informed, effective, and timely decisions, even when data is limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions.
  • Creativity: Suspends judgment, looks for the positive in new ideas and thinks outside the box.
  • Innovation: Questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting edge programs/processes. Looks for new and improved ways of getting things done  and generally inspires the team to innovate.
  • Accountability: Holds self and others accountable for measurable, high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.
  • Sensitivity: Respects and cares for others, ability to maintain privacy and confidentiality, puts people ahead of profit.
  • Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in various situations.
  • Non-Verbal Communication: Dresses appropriately and maintains posture; controls expression, body language, eye contact, and other forms of non-verbal communication.
  • Verbal Communication: Makes clear and convincing oral presentations. Listens effectively and clarifies information as needed.
  • Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience.
  • Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; committed to continuous improvement.
  • Influencing / Negotiating: Persuades others; builds consensus through give and take; gains cooperation from others to obtain information and accomplish goals.
  • Partnering: Develops, networks, and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals.
  • Political Savvy: Identifies the internal and external politics that impact the work of the organization. Perceives organizational and political reality and acts accordingly.
  • Vision: Creates and sets goals. Takes a long-term view and builds a shared vision with others; acts as a catalyst for organizational change. Influences others to translate vision into action.
  • Technical Credibility: Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise.
  • External Awareness: Understands and keeps up-to-date on local, national, and international policies and trends that affect the organization and shape stakeholders’ views; aware of the organization’s impact on the external environment.
  • Strategic Thinking: Formulates objectives and priorities; implements plans consistent with the long-term interest of the organization in a global environment; capitalizes on opportunities and manages risks.
  • Technology Management: Keeps up-to-date on technological developments. Makes effective use of technology to achieve results. Ensures access to, and security of, technology systems.
  • Team Building: Inspires and fosters team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals. Here we examine those behaviors of a leader that get the most out of their team.
  • Human Capital Management: Builds and manages workforce based on organizational goals, budget considerations, and staffing needs. Ensures employees are appropriately recruited, selected, appraised, and rewarded; takes action to address performance problems. Manages a multi-sector workforce and a variety of work situations.
  • Leveraging Diversity: Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organization.
  • Conflict Management: Encourages creative tension and differences of opinions. Anticipates and takes steps to prevent counter-productive confrontations. Manages and resolves conflicts and disagreements in a constructive manner.
  • Public Service Motivation: Shows a commitment to serving the public. Ensures that actions meet public needs; aligns organizational objectives and practices with public interests.
  • Developing Others: Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods. Here we examine a leader’s ability to manage the job while leading people.
  • Financial Management: Understands the organization’s financial processes. Prepares, justifies, and administers budgets. Oversees procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities.
  • Entrepreneurship: Positions the organization for future success by identifying new opportunities; builds the organization by developing or improving products or services. Takes calculated risks to accomplish organizational objectives.
  • Economical: Recognizes limited resources and manages them appropriately.